|
|||||||||||||||
|
INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016 Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI) |
||||||||||||||
Issue: April 2024
Volume 9 | Issue 4
Review Result and Publication of Paper within : 2-3 days
Click Here For more DetailsFor Authors
Forms / Download
Published Issue Details
Editorial Board
Other IMP Links
Facts & Figure
Impact Factor : 8.76
Issue per Year : 12
Volume Published : 9
Issue Published : 95
Article Submitted :
Article Published :
Total Authors :
Total Reviewer :
Total Countries :
Indexing Partner
Join RMS/Earn 300
Licence
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
|
Published Paper Details
|
|
| Paper Title: | E-GOVERNMENT SERVICE QUALITY MEASUREMENT: A LITERATURE REVIEW |
| Authors Name: | Mr. Lalitkumar H Tank |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJNRD_215287
|
| Published Paper Id: | IJNRD2101005 |
| Published In: | Volume 6 Issue 1, January-2021 |
| DOI: | |
| Abstract: | This investigation aims to synthesize related work in the field of e-Government service quality. Governments are responsible for delivering easy and effective services to the public, so they adopted electronic government as a way to reduce costs, improve services, save time, and improve public sector performance and effectiveness. Support via the internet one of the most important factors in determining whether an e-government initiative succeeds or fails is quality. It improves the performance and efficacy of governments, as well as user relationships and satisfaction. The evaluation of e-service quality is a challenging task because it is based on citizens' perceptions, which are difficult to understand and quantify. The aim of this paper is to examine scales for measuring the quality of e-government services that include an assessing scale based on defining the important e-service quality dimensions. These dimensions address critical e-services criteria in order to improve e-service efficiency. |
| Keywords: | E-services, Quality of e-government, e-government, Dimensions of e-services |
| Cite Article: | "E-GOVERNMENT SERVICE QUALITY MEASUREMENT: A LITERATURE REVIEW", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.6, Issue 1, page no.23-29, January-2021, Available :http://www.ijnrd.org/papers/IJNRD2101005.pdf |
| Downloads: | 00028 |
| ISSN: |
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
| Publication Details: |
Published Paper ID:IJNRD2101005 Registration ID: 215287 Published In: Volume 6 Issue 1, January-2021 DOI (Digital Object Identifier): Page No: 23-29 Country: Surat , Gujarat, India Research Area: Management Publisher : IJ Publication Published Paper URL : https://www.ijnrd.org/viewpaperforall?paper=IJNRD2101005 Published Paper PDF: https://www.ijnrd.org/papers/IJNRD2101005 |
| Share Article: |
|
|
Click Here to Download This Article |
|
| Article Preview | |
|
|
|
Major Indexing from www.ijnrd.org
| Semantic Scholar | Microsaoft Academic | ORCID | Zenodo |
| Google Scholar | ResearcherID Thomson Reuters | Mendeley : reference manager | Academia.edu |
| arXiv.org : cornell university library | Research Gate | CiteSeerX | PUBLON |
| DRJI | SSRN | Scribd | DocStoc |
ISSN Details
 |
 |
|
ISSN: 2456-4184
Impact Factor: 8.76 and ISSN APPROVED
Journal Starting Year (ESTD) : 2016
DOI (A digital object identifier)
Conference
Open Access License Policy
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Important Details
Social Media
Licence
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Join RMS/Earn 300
| Copyright © 2024 - All Rights Reserved - IJNRD |
Facebook Twitter Instagram LinkedIn