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IJNRD
INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT
International Peer Reviewed & Refereed Journals, Open Access Journal
ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016
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Impact Factor : 8.76

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Paper Title: ELEMENTS OF CUSTOMER PARTNERING BEHAVIOR IN THIRD PARTY LOGISTICS OUTSOURCING
Authors Name: Prabu J , Dr. Justin Joy
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IJNRD_180829
Published Paper Id: IJNRD2204018
Published In: Volume 7 Issue 4, April-2022
DOI:
Abstract: The changing nature of logistics outsourcing relationships has received much attention in the academic logistics literature, including the redefinition of “3PL.” The “modern” definition of third-party logistics as “a relationship between a shipper and third party which, compared to basic services, has more customized offerings, encompasses a broader number of service. Unlike individual exchanges in the sense that relational exchanges expand over time, participants can expect to engage in social exchanges to elicit non-economic and personal satisfaction. In order to identify the antecedents of this type of behavior, a relationship marketing perspective is adopted. This work aims at explore the relationship management from the perspective of third-party logistics provider based on why third-party logistics providers should pay attention to relationship management and try to figure out how they manage the relationship with customers.
Keywords: 3PL, Outsourcing, Relationship management, Third party logistics
Cite Article: "ELEMENTS OF CUSTOMER PARTNERING BEHAVIOR IN THIRD PARTY LOGISTICS OUTSOURCING", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.7, Issue 4, page no.182-196, April-2022, Available :http://www.ijnrd.org/papers/IJNRD2204018.pdf
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ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
Publication Details: Published Paper ID:IJNRD2204018
Registration ID: 180829
Published In: Volume 7 Issue 4, April-2022
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Page No: 182-196
Country: BANGALORE, KARNATAKA, India
Research Area: Management
Publisher : IJ Publication
Published Paper URL : https://www.ijnrd.org/viewpaperforall?paper=IJNRD2204018
Published Paper PDF: https://www.ijnrd.org/papers/IJNRD2204018
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ISSN: 2456-4184
Impact Factor: 8.76 and ISSN APPROVED
Journal Starting Year (ESTD) : 2016

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