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IJNRD
INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT
International Peer Reviewed & Refereed Journals, Open Access Journal
ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016
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Impact Factor : 8.76

Issue per Year : 12

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Paper Title: A Study on Customer Attitude and Satisfaction towards JIO Mobile Network Services
Authors Name: Dr.K.Gokila
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IJNRD_184935
Published Paper Id: IJNRD2212153
Published In: Volume 7 Issue 12, December-2022
DOI:
Abstract: According to the Telecom Regulatory Authority of India (TRAI), as of February 2019, there are 1.17 billion mobile-phone subscriptions in India, an increase of roughly140millionsubscriptions sinceAugust2016—themonthbefore Jio launched. The growth is especially pronounced in rural areas, where there are now over 500 million wireless subscriptions, roughly 80 million more than there were before the company formally began its operations. As more Indians gain phone subscriptions, more are coming online. A 2017 report by the Internet and Mobile Association of India estimated that nearly 50 million Indians gained internet access between December 2016 and December 2017, allowing many of them to surf the web, send WhatsApp messages and stream videos for the first time. The present study is about the consumer attitude towards Reliance Jio 4G Network services. This study the interest and satisfaction towards purchasing of Reliance Jio 4G. This study is made among the householders who are residing in the Coimbatore City. The study was carried out to find factors which influence customer satisfaction level to maximum level. The study projects those customer satisfaction level changes with the change in various factors. This research is an attempt to know the customers perception towards the Reliance Jio 4G Network. 4 This project could be taken as a base for further researches relating to the services provided by Reliance Jio 4G Networks to its customer and to know the customers attitude towards this particular Network. From the study it is witnessed that, major reason for availing the Reliance Jio 4G is due to the Network coverage. It is revealed that there is a significant relationship between the age group and the satisfaction level of the customers.
Keywords: Customer, Jio Networks, Telecom Industry, Satisfaction
Cite Article: "A Study on Customer Attitude and Satisfaction towards JIO Mobile Network Services", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.7, Issue 12, page no.b485-b492, December-2022, Available :http://www.ijnrd.org/papers/IJNRD2212153.pdf
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ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
Publication Details: Published Paper ID:IJNRD2212153
Registration ID: 184935
Published In: Volume 7 Issue 12, December-2022
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Page No: b485-b492
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Research Area: Engineering
Publisher : IJ Publication
Published Paper URL : https://www.ijnrd.org/viewpaperforall?paper=IJNRD2212153
Published Paper PDF: https://www.ijnrd.org/papers/IJNRD2212153
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ISSN: 2456-4184
Impact Factor: 8.76 and ISSN APPROVED
Journal Starting Year (ESTD) : 2016

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