INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016
Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI)
Learning outcome: This teaching case will familiarise the students with the problem faced by customers related to the quality of after-sales service and will help plan and prepare after-sales service as an offering to enhance customer experience.
Case Overview: A hypothetical character Ms. X after getting the USB port of her laptop repaired finds her Display broken. Instead of her trust, she is cheated by the service center. She is blamed for not inspecting the repaired item before signing the delivery document. She finds herself in
Complexity Academic Level: This teaching case is useful for Students of management
Keywords:
After-sales service, Customer experience,
Cite Article:
"Service Landscape", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.7, Issue 12, page no.d228-d228, December-2022, Available :http://www.ijnrd.org/papers/IJNRD2212325.pdf
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ISSN:
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
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