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INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016 Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI) |
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Issue: May 2024
Volume 9 | Issue 5
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| Paper Title: | Reducing Cost and Friction in Customer Support through real-time Web Communications |
| Authors Name: | Kaushalendra Pandey , Akshay Singh , Dikshant Suraj , Riya Narula |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJNRD_191907
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| Published Paper Id: | IJNRD2305093 |
| Published In: | Volume 8 Issue 5, May-2023 |
| DOI: | |
| Abstract: | Having a chat support system that operates in real-time is crucial for offering customer assistance and enhancing their satisfaction. Typically, this is achieved by integrating a chat widget or plugin into the seller's website. Moreover, this type of chat feature not only contributes to customers' success but also instills trust in them to make purchases. In this paper, we are going to develop and implement a live chat provider service that would allow users and businesses to provide live chat features on their websites and applications at a reduced cost. This will also be complemented by other features such as ease of use and improved user experience for their customers enabling businesses to provide real-time customer service at reduced cost and improve conversion rates. |
| Keywords: | customer support, chat plugin, web communication, real-time. |
| Cite Article: | "Reducing Cost and Friction in Customer Support through real-time Web Communications", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.8, Issue 5, page no.a742-a744, May-2023, Available :http://www.ijnrd.org/papers/IJNRD2305093.pdf |
| Downloads: | 000118752 |
| ISSN: |
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID:IJNRD2305093 Registration ID: 191907 Published In: Volume 8 Issue 5, May-2023 DOI (Digital Object Identifier): Page No: a742-a744 Country: Udham Singh Nagar, Uttarakhand, India Research Area: Computer Science & Technology Publisher : IJ Publication Published Paper URL : https://www.ijnrd.org/viewpaperforall?paper=IJNRD2305093 Published Paper PDF: https://www.ijnrd.org/papers/IJNRD2305093 |
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ISSN: 2456-4184
Impact Factor: 8.76 and ISSN APPROVED
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