INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016
Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI)
The old system of public service delivery is paper-based and time-consuming, which is inconsistent with present times and citizens satisfaction. The advent of ICT in governance improved the efficiency and effectiveness of public service delivery. The objective of this research paper is to examine citizens' satisfaction with the services given by Antyodaya Saral Kendra. The questionnaire schedule and observation method are used to obtain primary data for this purpose Using a random sample method, total 90 respondents were chosen from Antyodaya Saral Kendra Kharkhoda, Gohana, and Ganaur in Sonipat district, 30 from each. The data was analysed with SPSS. For satisfaction, variables such as service sector facilities, cost and availability of services, corruption, employee attitude, transparency in rules and procedures, simplicity of process, and queuing system are considered.
Keywords:
Antyodaya Saral Kendra, Public Service Delivery, E–Governance, Citizen Satisfaction, Public Service
Cite Article:
"An Analysis of Citizen Satisfaction with Services Provided by Antyodaya Saral Kendra: A Case Study of Sonipat District (Haryana))", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.8, Issue 5, page no.e945-e952, May-2023, Available :http://www.ijnrd.org/papers/IJNRD2305515.pdf
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ISSN:
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
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