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INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016 Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI) |
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| Paper Title: | A review paper on the applicability of Total Quality Management in the student community of private institutes |
| Authors Name: | Biplab Biswas , Dr. Dilip Kumar |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJNRD_200270
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| Published Paper Id: | IJNRD2306609 |
| Published In: | Volume 8 Issue 6, June-2023 |
| DOI: | |
| Abstract: | “Total quality management (TQM)” is responsible for improving the performance of an enterprise by prudently analyzing the touch points of an enterprise’s mission, vision, rules and regulations, and the customers, the enterprise is serving. The main argument to apply “Total quality management” in any enterprise depends on the customer’s satisfaction level. The well-known idea of “The customer is always right” is the motivating factor in “Total quality management” aspects to enhance the overall functioning of an enterprise. Customer satisfaction is the key of enhancing the effectiveness of any enterprise and it needs a huge amount of examination and implementation of different products, processes, marketing, etc. activities. The main challenge of convincing ourselves about the concept of “Student – as – customer” is quite applicable in the context of “Total quality management” of the Higher education domain. The primary idea behind writing this paper is to evaluate and understand arguments between 2 contradicting points of consideration. Many of us think that we should consider customers and the student studying in the private higher institute from the same viewpoint and some of us think that there is a basic difference between the two categories. But as per the present situation the private institutes/ universities are similar to normal business organizations and for this reason, the concept of “Total quality management” can be applied to this community of customers also. Thus, private institutes/ universities must take the necessary steps to satisfy the “Student – as – customer” by assessing the exact situation. Private education enterprises should explore and understand the correct options to satisfy “Student – as – customers”. The key task for these private institutes/ universities is to maintain the balance between two concepts “student–as–customer” and “student – as – learner”. |
| Keywords: | Total Quality Management, Student – as – Customer, Student – as – learner, Private institute, |
| Cite Article: | "A review paper on the applicability of Total Quality Management in the student community of private institutes", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.8, Issue 6, page no.g62-g68, June-2023, Available :http://www.ijnrd.org/papers/IJNRD2306609.pdf |
| Downloads: | 000118758 |
| ISSN: |
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID:IJNRD2306609 Registration ID: 200270 Published In: Volume 8 Issue 6, June-2023 DOI (Digital Object Identifier): Page No: g62-g68 Country: Agarpara, North 24 Parganas, WEST BENGAL, India Research Area: Management Publisher : IJ Publication Published Paper URL : https://www.ijnrd.org/viewpaperforall?paper=IJNRD2306609 Published Paper PDF: https://www.ijnrd.org/papers/IJNRD2306609 |
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ISSN: 2456-4184
Impact Factor: 8.76 and ISSN APPROVED
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