Paper Title
E-GRAM SAMASYA NIVARAN APPLICATION
Article Identifiers
Registration ID: IJNRD_324985
Published ID: IJNRD2605729
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Keywords
Android Application, Grievance Redressal System, Firebase, Digital Governance, Smart Village, Complaint Management, E-Governance.
Abstract
The rapid growth of digital technologies has transformed governance systems and public service management across urban areas. However, many rural and semi-urban regions still rely on traditional manual methods for registering and resolving public grievances. These methods are often time-consuming, inefficient, and lack transparency. The proposed “E-Gram Samasya Nivaran Application” is an Android-based grievance redressal system developed to bridge the communication gap between citizens and local governing authorities. The system enables villagers and citizens to register complaints digitally using smartphones by uploading complaint details along with multimedia evidence such as images, videos, and GPS location. The application is developed using Android Studio and Java, while Firebase services are used for authentication, database management, cloud storage, and real-time notifications. The system provides a secure admin panel where government authorities can review complaints, verify uploaded data, update complaint status, and provide remarks regarding issue resolution. Real-time synchronization and cloud-based data management improve transparency, accountability, and communication between citizens and authorities. The proposed system supports Digital India and Smart Village initiatives by promoting e-governance, reducing paperwork, improving response time, and enabling efficient grievance handling in rural and semi-urban areas. The application can be further enhanced with AI-based complaint classification, multilingual support, and integration with government grievance portals.
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How To Cite (APA)
Pooja Uttam Raskar, Anushka Subhash Kakade, Kartiki Santosh Nikam, & Mr. D. A. Mhaske (May-2026). E-GRAM SAMASYA NIVARAN APPLICATION. INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT, 11(5), h359-h365. https://ijnrd.org/papers/IJNRD2605729.pdf
Issue
Volume 11 Issue 5, May-2026
Pages : h359-h365
Other Publication Details
Paper Reg. ID: IJNRD_324985
Published Paper Id: IJNRD2605729
Research Area: Other area not in list
Author Type: Indian Author
Country: Sangamner, Maharashtra, India
Published Paper PDF: https://ijnrd.org/papers/IJNRD2605729.pdf
Published Paper URL: https://ijnrd.org/viewpaperforall?paper=IJNRD2605729
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