ELEMENTS OF CUSTOMER PARTNERING BEHAVIOR IN THIRD PARTY LOGISTICS OUTSOURCING
3PL, Outsourcing, Relationship management, Third party logistics
The changing nature of logistics outsourcing relationships has received much attention in the academic logistics literature, including the redefinition of “3PL.” The “modern” definition of third-party logistics as “a relationship between a shipper and third party which, compared to basic services, has more customized offerings, encompasses a broader number of service. Unlike individual exchanges in the sense that relational exchanges expand over time, participants can expect to engage in social exchanges to elicit non-economic and personal satisfaction. In order to identify the antecedents of this type of behavior, a relationship marketing perspective is adopted. This work aims at explore the relationship management from the perspective of third-party logistics provider based on why third-party logistics providers should pay attention to relationship management and try to figure out how they manage the relationship with customers.
"ELEMENTS OF CUSTOMER PARTNERING BEHAVIOR IN THIRD PARTY LOGISTICS OUTSOURCING", IJNRD - INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT (www.IJNRD.org), ISSN:2456-4184, Vol.7, Issue 4, page no.182-196, April-2022, Available :https://ijnrd.org/papers/IJNRD2204018.pdf
Volume 7
Issue 4,
April-2022
Pages : 182-196
Paper Reg. ID: IJNRD_180829
Published Paper Id: IJNRD2204018
Downloads: 000118802
Research Area: Management
Country: BANGALORE, KARNATAKA, India
ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
Publisher: IJNRD (IJ Publication) Janvi Wave
