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IJNRD
INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT
International Peer Reviewed & Refereed Journals, Open Access Journal
ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016
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Impact Factor : 8.76

Issue per Year : 12

Volume Published : 8

Issue Published : 80

Article Submitted : 7144

Article Published : 2923

Total Authors : 7078

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Paper Title: A STUDY ON USAGE OF GOOGLE SEARCH ENGINE IN CUSTOMER SERVICE
Authors Name: S.FLORA , Dr.T.R. KALAI LAKSHMI
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IJNRD_181247
Published Paper Id: IJNRD2205012
Published In: Volume 7 Issue 5, May-2022
DOI:
Abstract: Google is defined as the user-friendly service. Over 92% of the population use google search engine. Google is been crossed over more billion searches per day. User use search engine for most of their queries but they only prefer the results available on first page and 2-3% of users go on further pages (except researchers). The study on why does the usage of Google search constantly increasing day-by-day. Even though there is n-number of search engine with various technology obtained by new version, but most of customer feels Google as the user friendly then the others. A study to identify what makes customers to use Google Search and why people opted to Google Search. To identify what they are doing to attract customers and to maintain same level users and for also new users. The research survey is carried among Google search users. This empirical study aim is to identify the CUSTOMER SATISFACTION IN USAGE OF GOOGLE SEARCH ENGINE.
Keywords: Google search engine,customer satisfaction, user-friendly
Cite Article: "A STUDY ON USAGE OF GOOGLE SEARCH ENGINE IN CUSTOMER SERVICE", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.7, Issue 5, page no.123-128, May-2022, Available :http://www.ijnrd.org/papers/IJNRD2205012.pdf
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ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
Publication Details: Published Paper ID:IJNRD2205012
Registration ID: 181247
Published In: Volume 7 Issue 5, May-2022
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Page No: 123-128
Country: Ariyalur, Tamil Nadu, India
Research Area: Management
Publisher : IJ Publication
Published Paper URL : https://www.ijnrd.org/viewpaperforall?paper=IJNRD2205012
Published Paper PDF: https://www.ijnrd.org/papers/IJNRD2205012
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ISSN: 2456-4184
Impact Factor: 8.76 and ISSN APPROVED
Journal Starting Year (ESTD) : 2016

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