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INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016 Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI) |
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| Paper Title: | CUSTOMERS SATISFACTION TOWARDS ONLINE SHOPPING WITH REFERENCE TO MADURAI CITY |
| Authors Name: | Dr.N.Subburaj |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJNRD_184209
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| Published Paper Id: | IJNRD2211230 |
| Published In: | Volume 7 Issue 11, November-2022 |
| DOI: | |
| Abstract: | A fundamental understanding of factors causing customer satisfaction – in online shopping has gained greater prominence with companies replacing their traditional retail outlets with the online interface. Online retailing helps retailers to serve their customers quickly and more efficiently by delivering superior customer value. It is in this regard a fundamental understanding of factors causing customer satisfaction in online shopping has attained greater prominence. The paper aims to apply the modified “SERVQUAL” model in the context of online shopping to describe how customers perceive online shopping quality. This empirical study mainly focuses on examining the major factors influencing online customer satisfaction. |
| Keywords: | Services quality, Customer satisfaction, online shopping, and online customers. 1. INTRODUCTION |
| Cite Article: | "CUSTOMERS SATISFACTION TOWARDS ONLINE SHOPPING WITH REFERENCE TO MADURAI CITY", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.7, Issue 11, page no.c227-c234, November-2022, Available :http://www.ijnrd.org/papers/IJNRD2211230.pdf |
| Downloads: | 000118746 |
| ISSN: |
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID:IJNRD2211230 Registration ID: 184209 Published In: Volume 7 Issue 11, November-2022 DOI (Digital Object Identifier): Page No: c227-c234 Country: thirunagar,madurai, Tamilnadu, India Research Area: Commerce Publisher : IJ Publication Published Paper URL : https://www.ijnrd.org/viewpaperforall?paper=IJNRD2211230 Published Paper PDF: https://www.ijnrd.org/papers/IJNRD2211230 |
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