INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016
Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI)
The emergence of ride-hailing apps has transformed the transportation industry by providing convenient and affordable transportation options. Among these apps, Rapido has gained popularity in recent years due to its user-friendly interface and fast service. This study aims to examine customer satisfaction towards the Rapido app by conducting a survey of Rapido users. The survey was administered to 500 Rapido users who were selected using a random sampling technique. The survey measured customer satisfaction based on various parameters such as ease of booking, driver behavior, app interface, and overall experience. The most important factors contributing to customer satisfaction were the ease of booking, driver behavior, and app interface. The study highlights the importance of providing a user-friendly interface and good driver behavior to enhance customer satisfaction. The findings of this study will help Rapido to improve its services and provide better experiences to its customers
Keywords:
Rapido, Transportation, Booking, Satisfaction
Cite Article:
"Consumer's satisfaction towards Rapido App", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.8, Issue 4, page no.e558-e564, April-2023, Available :http://www.ijnrd.org/papers/IJNRD2304479.pdf
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ISSN:
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
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