E-GOVERNMENT SERVICE QUALITY MEASUREMENT: A LITERATURE REVIEW
E-services, Quality of e-government, e-government, Dimensions of e-services
This investigation aims to synthesize related work in the field of e-Government service quality. Governments are responsible for delivering easy and effective services to the public, so they adopted electronic government as a way to reduce costs, improve services, save time, and improve public sector performance and effectiveness. Support via the internet one of the most important factors in determining whether an e-government initiative succeeds or fails is quality. It improves the performance and efficacy of governments, as well as user relationships and satisfaction. The evaluation of e-service quality is a challenging task because it is based on citizens' perceptions, which are difficult to understand and quantify. The aim of this paper is to examine scales for measuring the quality of e-government services that include an assessing scale based on defining the important e-service quality dimensions. These dimensions address critical e-services criteria in order to improve e-service efficiency.
"E-GOVERNMENT SERVICE QUALITY MEASUREMENT: A LITERATURE REVIEW", IJNRD - INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT (www.IJNRD.org), ISSN:2456-4184, Vol.6, Issue 1, page no.23-29, January-2021, Available :https://ijnrd.org/papers/IJNRD2101005.pdf
Volume 6
Issue 1,
January-2021
Pages : 23-29
Paper Reg. ID: IJNRD_215287
Published Paper Id: IJNRD2101005
Downloads: 00066
Research Area: Management
Country: Surat , Gujarat, India
ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar | ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
Publisher: IJNRD (IJ Publication) Janvi Wave
