INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016
Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI)
This investigation aims to synthesize related work in the field of e-Government service quality. Governments are responsible for delivering easy and effective services to the public, so they adopted electronic government as a way to reduce costs, improve services, save time, and improve public sector performance and effectiveness. Support via the internet one of the most important factors in determining whether an e-government initiative succeeds or fails is quality. It improves the performance and efficacy of governments, as well as user relationships and satisfaction. The evaluation of e-service quality is a challenging task because it is based on citizens' perceptions, which are difficult to understand and quantify. The aim of this paper is to examine scales for measuring the quality of e-government services that include an assessing scale based on defining the important e-service quality dimensions. These dimensions address critical e-services criteria in order to improve e-service efficiency.
Keywords:
E-services, Quality of e-government, e-government, Dimensions of e-services
Cite Article:
"E-GOVERNMENT SERVICE QUALITY MEASUREMENT: A LITERATURE REVIEW", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.6, Issue 1, page no.23-29, January-2021, Available :http://www.ijnrd.org/papers/IJNRD2101005.pdf
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ISSN:
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
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