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ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016
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Impact Factor : 8.76

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Paper Title: A Qualitative Study on Emotional Labour and its Consequences in Healthcare Sector
Authors Name: Dr. Payal Kapoor
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Published Paper Id: IJNRD2203103
Published In: Volume 7 Issue 3, March-2022
Abstract: Over the years, there has been a tremendous growth of healthcare sector that has brought along tough competition in this sector. The quality of the healthcare services are not merely evaluated in terms of the services provided but it includes the overall patients’ satisfaction and experience as well. Thus, the healthcare institutions expect their healthcare professionals, particularly the nurses, who are in constant communication with the patients and their attendees, to regulate their emotions so as to keep the patient satisfaction level as high as possible thereby performing emotional labour. This study has been conducted to explore the thoughts and experiences of nurses related with the concept of emotional labour as well as to identify its individual and organizational consequences. This is a qualitative study where 20 nurses designated at intensive care unit department were interviewed. 10 Semi –structured, open ended questions were asked. Following main themes were emerged based on the explanations served by the professional nurses: emotional labour, individual and organizational consequences. Appropriate expression and control of emotions has become an inseparable part of healthcare service culture. However, more studies are needed to be conducted at different healthcare departments where more intense emotional labour is performed.
Keywords: Emotional Labour. Healthcare sector, Qualitative study
Cite Article: "A Qualitative Study on Emotional Labour and its Consequences in Healthcare Sector", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.7, Issue 3, page no.826-831, March-2022, Available :http://www.ijnrd.org/papers/IJNRD2203103.pdf
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ISSN: 2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
Publication Details: Published Paper ID:IJNRD2203103
Registration ID: 180756
Published In: Volume 7 Issue 3, March-2022
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Page No: 826-831
Country: Prayagraj, Uttar Pradesh, India
Research Area: Management
Publisher : IJ Publication
Published Paper URL : https://www.ijnrd.org/viewpaperforall?paper=IJNRD2203103
Published Paper PDF: https://www.ijnrd.org/papers/IJNRD2203103
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ISSN: 2456-4184
Impact Factor: 8.76 and ISSN APPROVED
Journal Starting Year (ESTD) : 2016

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