INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016
Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI)
The COVID-19 pandemic has had a tremendous impact on how individuals utilize financial services, with digital banking quickly becoming the preferred means of banking for many customers. The purpose of this research is to look into the changes in digital banking usage before and after COVID-19, as well as the reasons that influenced these changes. To acquire data on digital banking usage patterns and preferences, a survey was performed among a sample of banking clients from various areas. According to the findings, digital banking usage has expanded dramatically since COVID-19, with consumers choosing to complete their banking activities online. The report also finds that the availability of digital banking services, the convenience of use, security features, and trust in technology are the most important variables driving digital banking adoption. Digital banking has grown in popularity in India, especially since the outbreak of COVID-19. As a result of the pandemic, consumers are compelled to stay at home, and banks have shuttered their physical branches in order to stop the virus from spreading. In our paper, we will look at the trends in the popularity of digital banking in India before and after COVID-19.
Keywords:
Impact of Covid-19, financial services, banking, UPI, before and after changes.
Cite Article:
"DIGITAL BANKING USAGE IN INDIA BEFORE AND AFTER COVID-19 ", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.8, Issue 5, page no.b464-b470, May-2023, Available :http://www.ijnrd.org/papers/IJNRD2305159.pdf
Downloads:
000118757
ISSN:
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
Facebook Twitter Instagram LinkedIn