|
|||||||||||||||
|
INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016 Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI) |
||||||||||||||
Issue: May 2024
Volume 9 | Issue 5
Review Result and Publication of Paper within : 2-3 days
Click Here For more DetailsFor Authors
Forms / Download
Published Issue Details
Editorial Board
Other IMP Links
Facts & Figure
Impact Factor : 8.76
Issue per Year : 12
Volume Published : 9
Issue Published : 96
Article Submitted :
Article Published :
Total Authors :
Total Reviewer :
Total Countries :
Indexing Partner
Join RMS/Earn 300
Licence
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
|
Published Paper Details
|
|
| Paper Title: | Customer Satisfaction In E-banking |
| Authors Name: | Thangamma KP |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJNRD_205825
|
| Published Paper Id: | IJNRD2309303 |
| Published In: | Volume 8 Issue 9, September-2023 |
| DOI: | |
| Abstract: | A key component of the current digital banking landscape is customer satisfaction in the context of e-banking. Financial institutions looking to preserve and grow their online base of clients in the digital age must prioritize understanding and improving consumer satisfaction. Financial institutions that put a high priority on customer satisfaction when providing e-banking services will do better in the cutthroat digital banking environment and build enduring connections with their clients. The primary goal of this study is to identify suitable factors that will aid in determining customer satisfaction in e-banking. A study of the data from 100 respondents, including people from various regions of India, shows that the survey factors are important. The model also has a high r-squared value (0.797), indicating that the model explains that the model explains a large proportion of the variation in the recommendation variable. The three predictors with the highest standardized regression coefficients are contentment, trust, and responsiveness. This shows that these factors will have the greatest influence on whether a consumer would tell others about E-banking. |
| Keywords: | digital banking, customer satisfaction |
| Cite Article: | "Customer Satisfaction In E-banking", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.8, Issue 9, page no.d16-d22, September-2023, Available :http://www.ijnrd.org/papers/IJNRD2309303.pdf |
| Downloads: | 000118759 |
| ISSN: |
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
| Publication Details: |
Published Paper ID:IJNRD2309303 Registration ID: 205825 Published In: Volume 8 Issue 9, September-2023 DOI (Digital Object Identifier): Page No: d16-d22 Country: kodagu, karnataka, India Research Area: Other Publisher : IJ Publication Published Paper URL : https://www.ijnrd.org/viewpaperforall?paper=IJNRD2309303 Published Paper PDF: https://www.ijnrd.org/papers/IJNRD2309303 |
| Share Article: |
|
|
Click Here to Download This Article |
|
| Article Preview | |
|
|
|
Major Indexing from www.ijnrd.org
| Semantic Scholar | Microsaoft Academic | ORCID | Zenodo |
| Google Scholar | ResearcherID Thomson Reuters | Mendeley : reference manager | Academia.edu |
| arXiv.org : cornell university library | Research Gate | CiteSeerX | PUBLON |
| DRJI | SSRN | Scribd | DocStoc |
ISSN Details
 |
 |
|
ISSN: 2456-4184
Impact Factor: 8.76 and ISSN APPROVED
Journal Starting Year (ESTD) : 2016
DOI (A digital object identifier)
Conference
Open Access License Policy
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Important Details
Social Media
Licence
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Join RMS/Earn 300
| Copyright © 2024 - All Rights Reserved - IJNRD |
Facebook Twitter Instagram LinkedIn