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INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016 Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI) |
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| Paper Title: | Unveiling Valor: How Taj Hotel's HR Policies Shaped Heroic Responses in the Face of Adversity during the 26/11 Attack |
| Authors Name: | Shashi Nanda , Jhanvi Madaan , Riya Gulati , Tripti Gupta |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJNRD_205789
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| Published Paper Id: | IJNRD2309311 |
| Published In: | Volume 8 Issue 9, September-2023 |
| DOI: | http://doi.one/10.1729/Journal.36244 |
| Abstract: | Abstract: This research paper delves into the transformative impact of Taj Group's human resource policies in response to the 26/11 attack of 2008 at Taj Hotel, Mumbai. With the hotel accommodating approximately 1700 guests at the time, the majority of whom were successfully evacuated, this study investigates how the hotel's HR policies played a pivotal role in shaping the remarkable response exhibited by both staff and management. By examining the interplay between the company's hiring strategy, training initiatives, and recognition practices, this paper sheds light on the connection between these policies and the exceptional actions of employees during the crisis. Purpose of Study: The primary aim of this research is to unravel the intricate relationship between Taj Group's HR policies and the heroic response of its workforce during the 26/11 attack. Through an in-depth exploration of the company's hiring practices, training programs, and recognition initiatives, the study seeks to illustrate how these organizational strategies contributed to cultivating a values-driven, customer-centric culture. By analyzing the congruence between these policies and employee actions, the study seeks to illuminate the underlying mechanisms that facilitated the hotel's resilience and heroism in the face of adversity. |
| Keywords: | Taj hotel, Human resource policies, Values-driven recruitment, Resilience, Heroism, Customer-centric culture. |
| Cite Article: | "Unveiling Valor: How Taj Hotel's HR Policies Shaped Heroic Responses in the Face of Adversity during the 26/11 Attack", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.8, Issue 9, page no.d92-d94, September-2023, Available :http://www.ijnrd.org/papers/IJNRD2309311.pdf |
| Downloads: | 000118769 |
| ISSN: |
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID:IJNRD2309311 Registration ID: 205789 Published In: Volume 8 Issue 9, September-2023 DOI (Digital Object Identifier): http://doi.one/10.1729/Journal.36244 Page No: d92-d94 Country: Noida, Uttar Pradesh, India Research Area: Commerce Publisher : IJ Publication Published Paper URL : https://www.ijnrd.org/viewpaperforall?paper=IJNRD2309311 Published Paper PDF: https://www.ijnrd.org/papers/IJNRD2309311 |
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ISSN: 2456-4184
Impact Factor: 8.76 and ISSN APPROVED
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