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INTERNATIONAL JOURNAL OF NOVEL RESEARCH AND DEVELOPMENT International Peer Reviewed & Refereed Journals, Open Access Journal ISSN Approved Journal No: 2456-4184 | Impact factor: 8.76 | ESTD Year: 2016 Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.76 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI) |
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| Paper Title: | AN EMPIRICAL STUDY ON THE CUSTOMERS` SATISFACTION LEVELS TOWARDS HOUSING FINANCE BANKS IN INDIA |
| Authors Name: | Mrs Jeevitha , Mr G Binu |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJNRD_208282
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| Published Paper Id: | IJNRD2311084 |
| Published In: | Volume 8 Issue 11, November-2023 |
| DOI: | |
| Abstract: | Customer satisfaction levels towards housing finance banks play a crucial role in assessing the effectiveness and trustworthiness of these financial institutions. Homeownership is a significant milestone in many people's lives, and the role of housing finance banks in facilitating this achievement cannot be overstated. When customers are satisfied with their housing finance bank, it indicates that the institution is meeting their financial needs, providing fair and competitive terms, and offering quality customer service. High levels of customer satisfaction often correlate with various positive outcomes for housing finance banks. Satisfied customers are more likely to remain loyal, which can reduce churn and lead to long-term relationships. Customers are also more inclined to refer their friends and family to the bank, thereby contributing to organic growth. Moreover, satisfied customers are less likely to file complaints or disputes, reducing the operational burden and associated costs for the bank. |
| Keywords: | Transparency, fair and competitive terms, efficient and responsive customer service, personalized service and Feedback Mechanisms. |
| Cite Article: | "AN EMPIRICAL STUDY ON THE CUSTOMERS` SATISFACTION LEVELS TOWARDS HOUSING FINANCE BANKS IN INDIA", International Journal of Novel Research and Development (www.ijnrd.org), ISSN:2456-4184, Vol.8, Issue 11, page no.a776-a781, November-2023, Available :http://www.ijnrd.org/papers/IJNRD2311084.pdf |
| Downloads: | 000118757 |
| ISSN: |
2456-4184 | IMPACT FACTOR: 8.76 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.76 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID:IJNRD2311084 Registration ID: 208282 Published In: Volume 8 Issue 11, November-2023 DOI (Digital Object Identifier): Page No: a776-a781 Country: Gateputhur, Erode, India Research Area: Commerce Publisher : IJ Publication Published Paper URL : https://www.ijnrd.org/viewpaperforall?paper=IJNRD2311084 Published Paper PDF: https://www.ijnrd.org/papers/IJNRD2311084 |
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ISSN: 2456-4184
Impact Factor: 8.76 and ISSN APPROVED
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